I called the original lady I spoke to and she advised me to go back in and ask to speak to the Nurse Manager which I did. 15 min later when she came out front, all she could offer me was another hour trip back out there at 1pm to see someone later that day.
Press-gainey scores must not be a problem here. Doctor and nurses are awesome. Support staff needs plenty of help in customer service.
I grabbed my paperwork and advised her I will not be doing business with this company and I advise you stay clear of them as well. Their actual Dr's may do ok once you see them, but the on site staff is horrible.
The lady at the desk had an attitude from the get go, which was ironic because she was bending over backwards for the people in front of me and very sweet to them. I was the only white person in the room, and I was discriminated against because she was racist. I could see it in her face and hear it in her voice. They acted as if me taking a day off work to drive almost an hour when I had already spoken to them about being a few minutes late was not sufficient for me to keep my appointment.
I arrived at the hospital at 9:12am so I was actually early, but when I walked through the door they were in the middle of a fire alarm and had the building on lockdown. You couldn't leave that lobby area. By the time I walked through Southeast Pain's door, it was 9:23am. I stood in the line that they had for every bit of 10 minutes.
I understand my situation had multiple variables out of their control like traffic and a fire alarm, but when you have made the effort, called ahead and this is my first impression of their company, regardless you should make the effort to see the patient.
I have been a patient of Dr. Thomas Heil for almost five years. He is an excellent physician and I would recommend him to anyone. If you are looking for a Doctor that will listen, consider an appointment with him.
Some times the drs are nice and will help you. Then sum of the PAs are just rude yell at you and pretty much just mean. If you get a good dr keep him/her there hard to come by.
I have now left 3 voicemails for Maria Travis the director with no returned call. Just terrible service all the way arround.
Had a new patient visit today at 9:15, but all the paperwork they sent me said 9:15pm (I can live with a few typo's) but I called to confirm the appointment was 9:15 am. Driving from Denver NC I was stuck in traffic on I-85 so I called them almost an hour before my appointment to let them know I may be a few minutes late. Diane who I spoke to was sweet as pie and assured me it wouldn't be an issue.
I have been with Dr.Heil for 10years he's the best Dr.ive ever had when it comes to my job related injury... Especially when workman comp can be a pain in the rear...the front staff back to the nurses and PA...never been mistreated spoken harsh to Especially treat rude or yelled at..some of these post I've read are just ridiculous some of the names of the people you are mentioning are not even at the Southeast clinic and if you can't understand getting and having to sit and whine and wait to be comforted is hilarious you shouldn't be out of pain meds before your next appointment so if sitting makes it worse take your own medicine... people today expect way to much for something they are willing to put hardly no time into.
Strongly advise not being a patient of this establishment. I also noticed all their reviews are negative. Should have looked at that before I wasted my time in the first place.
Southeast Pain Spine Care University is a US University based in Charlotte, North Carolina. Southeast Pain Spine Care University is located at 101 E W.T. Harris Blvd Suite 4001, Charlotte, NC 28262, USA.
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