Karen was rude and untruthful. I attempted to make a charge card payment at the window drive through. I had the last four digits of my account number. I did not have the full number. She told me she could not accept a payment without the charge card number. She was more interested in caring for the child she had at work that was on the screen. I explained she could process the payment with my social security number.
Inside the bank, Karen continued interacting with her child. I understand child care can be Difficult, but you should not dismiss customers in the workplace.
I'm sure 53rd does not care. However, your negative treatment towards customers will not benefit your bank.
No reason for Karen to be rude and gain pleasure in making wait to express a verbal complaint. Anna had me wait now 15 minutes. Finally Aldolphus Brown came 15 minutes later.
Gustavo, the manager was out. This work environment was very unprofessional and unacceptable. I will not return to this location.
She processed the payment. I asked her name because she refused to help me. She should have asked me for my social security number without me telling her. I explained this to her and she disconnected the screen at the drive through. She lied by saying she did not refuse. She told me she cold not take the payment and that is refusing. She rely dryly talked over me as I instructor her to process the payment with my information.
Atm Fifth Third Bank is a US Atm based in Charlotte, North Carolina. Atm Fifth Third Bank is located at 1625 E Woodlawn Rd, Charlotte, NC 28209, USA.
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