If you like deals this is place for you! Fun to browse!
Big selection of clothing items and more, but prices are not competitive.
They make it difficult to return anything without a receipt! I'll stick to the more friendly outlet stores..
Cool store. Prices middle to high. Pascaline in the men's department was wonderful and helpful. (Also the first associate to speak to me) Crazy 'happy socks' for men from $2.98. Bought several pairs. UPDATE! Visited today around 4pm (12/16/17) parking lot was packed, although should be expected this time of year, the store still has alot of great gifts and customer service was a cut above. They rerouted the check out line and I was out the door in 5 minutes or less.
My family and I entered into Nordstrom Rack with a bottle of soda and water in our hands that was previously purchased from the nearby Dollar Tree. Loss Prevention was NOT standing by the entrance, in which they usually are. I wish someone was so that they could have witnessed the drinks in our hands. Upon checking out I witness Felicia, the sales associate, aggressively hand the bag to my little cousin. My little cousin walked away upset and Felicia irritably shouted "you left your receipt." I asked what's going on because I could feel the tension between the two as I approached. My little cousin stated that as Felicia was checking her out she asked her if she was buying the soda. My cousin response was "no ma'am I purchase this else where." Felicia replied with a sarcastic mmm hmm. Being that my little cousin gave a her a respectful response, there was no need for Felicia attitude. So I then turned to Felicia and asked her do they sell soda here. She looked at the half empty water bottle in my hand and said yes and WATER TOO. I instantly felt falsely accused and understood why my little cousin was so upset. The water and soda bottle purchased from Dollar Tree are completely smaller than the average 16oz soda that is sold ANYWHERE because it is a dollar value item. I never even noticed that Nordstrom Rack sold beverages, which is why we purchased drinks before we came. This is no way to treat a customer who is making a purchase with their hard earned money. Felicia showed me that she does not recognize the products that are sold in the store and definitely has a lack of judgment. I asked to speak to the manager and she said sure. As I was talking to the so called manager Felicia began smirking the entire time which made me believe I was not speaking to the correct personnel. I became even more upset and asked the manager for the corporate office number. She went to the back and gave me a 1-800 number, in which later I found out it was the number to customer service for online purchases. This so called manager was also unapologetic and made me feel that the issue wouldn't be handled. I wanted to return the purchase so bad but my little cousin really liked the pants and is so young and doesn't understand how this is unacceptable. I don't know what type of twisted joke these two were playing but Felicia and the so called manager were completely unprofessional! Nordstrom Rack employees not only defamed my character, but insulted my intelligence and humiliated my family and I. This was a disgrace to our character. Nordstrom Rack will never get another penny out of me!
Nordstrom Rack Carolina Pavilion is a US Clothing Store based in Charlotte, North Carolina. Nordstrom Rack Carolina Pavilion is located at 9563 S Blvd, Charlotte, NC 28273, USA.
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