I had an eye appointment and entered the wrong parking deck. Since my doctor validates parking, I exited as soon as I realized my error. Unfortunately, I was charged a fee to exit even though I didn't park. The attendant couldn't assist as he said the system was automated. He was very condescending and repeated himself over and over as if I was unable to understand him. He never offered a solution. I eventually paid the fee but called the manager. I got his voicemail and left a message requesting a call back. It's been 8 days and no call was received. I will never park in this deck again due to the bad customer service and I will tell all of my friends, social media contacts, and coworkers at a large uptown office to avoid this parking deck. I gave this one star because zero was not an option.
Helpful guards on the second floor and nice restaurants
Called to ask process of obtaining a parking spot and was given one price and then was given another price when i went to register. a $30 difference in price! manager was very rude and had no interest in the customer (me)
Awful! Will never park in a garage run by them. Attendents are more interested in speaking on the phone than helping customers.
Charlotte Plaza is a US Parking based in Charlotte, North Carolina. Charlotte Plaza is located at 201 S College St #2360, Charlotte, NC 28244, USA.
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