Best value, best service and most accommodating staff on the planet! I have been a client for many years and will continue to use this great company's services for years to come. In a hurry, I do the quick drive through. More time to spare on a detail job, always the Manager's Special with fantastic results each and every time. Thank you for your great service to this business owner and our fleet of vehicles! You people ROCK!
I went to the autobell on Warwick in Newport news VA.. about 30 minutes ago. Awful place! Never been there before, I will never go back. I paid $17 for wash Nd vacuuming. Ridiculous price! I told the guy because it was a loaner from Casey Bmw and I was on my way to take it back that I didn't need it dried or spent alot of time on. Just needed a quick vacuum and run it through the wash! $16 for that!!! Then when I got to Casey and opened up the back door, the back of the car wasnt even touched! The people who work there are unfriendly. Not happy with this place, and based on reviews they don't really care nor will they do anything about your bad experience. So I'll just leave a review and let everyone know not to go there!
Paid $32.16 for the Managers Special. They did a absolutely lousy job. Will never use their car wash again. Called their headquarters and they said they would try to do a better job next time. They did not ask for any details about the service.
The only reason there is a star is because I had to put something to write this review. I am in absolute tears at the treatment I received on July 29, 2017 at the Pineville location. I just came back home to the Charlotte area, and when I was here before, I only used Auto Bell. A loyal customer and feeling good about the fact that I only used Autobell, I went to the Pineville location with my son, paid my $20, and made sure to get my tip voucher. Because it was my weekend off, I took a walk to the stores across the street and made my way back to the car wash with my son after shopping. I gave the young man my receipt and tip voucher and started to go on my merry way. Then I noticed that my driver's side mirror was hanging off. The young man had took my receipt and tip voucher, and didn't bother to tell me that my mirror had been broken! I went to speak to the manager on duty, who promptly accused me of being nowhere to be found, and that the head manager had determined that my rear view mirror had prior damage and to basically be on my way...with a broken rear view mirror hanging off the side of my car! I asked for the contact information for the head manager, but when I called he proceeded to tell me that my mirror was previously damaged...basically making me feel like I was some kind of criminal that came to the car wash looking for a free mirror replacement. It was just awful, I basically paid $20 to have my mirror broken. When I finally left the car wash, my son told me that the car wash employees were laughing at me. But there was nothing funny about driving down the road with a broken mirror and worrying about the possibility of getting a ticket. I called the 800 corporate number, and they had the same manager that made me feel like dirt call me and tell me there was nothing they would do to fix my mirror. Here's the thing, it's not as much about a broken mirror as it is the treatment I received from this company. I may be old school, but if I am loyal to a company I at least expect to be treated like my money matters. I will NEVER NEVER NEVER NEVER go back to this company again, in any capacity.
Last time they did a bad job forgot fragrance, tire shine, and didn't do the mats. This visit no better no fragrance, soaked my back seats with window cleaner, crappy job on the mats, broke one of the clips that holds the mats on the floor, looked for it then denied they did it and basically called us liars. The wash job was bad lots of missed spots, bugs still on the Windows and the front, then the tire shine is all over the car from the guy leaning on the car while doin tire shine. No response from the manager, don't waste your time with corporate either they just want you off the phone
Autobell Car Wash Home Office is a US Car Wash based in Charlotte, North Carolina. Autobell Car Wash Home Office is located at 1521 E 3rd St, Charlotte, NC 28204, USA.
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