Almost never answer the phones. It takes months to get an appointment. There are a few employees that are great but for the most part a lot of people don't seem to care at all.
Transfer from the other Charlotte VA clinic was rough and they are always working on something new. This facility is constantly changing for the better. I don't have to go to the VA in Salisbury NC as much. Customer service has been touch and go but for the most part very kind. I do hope they dedicate a section for an Emergency room service. It sure would cut time and money down from going all the way to Salisbury VA ER. As a disabled veteran with a chronic pain situation sometimes I need immediate care and driving down to Salisbury VA ER really hurts physically and emotionally. If I go to a local ER the VA most likely won't pay for it (I know personally they don't because they didn't for me and now I'm stuck with a bill over $6,000.00).
IT'S DEFINITELY A VA HOSPITAL!!! NO MATTER HOW PRETTY THE BUILDING THE PEOPE INSIDE ARE JUST AS UGLY AS EVERY OTHER VA !! OUR VETS DESERVE SO MUCH BETTER . TYPICAL MILITARY HURRY UP AND WAIT. WHO CAN I COMPLAIN TO THAT WILL ACTUALLY MAKE A DIFFERNCE??
Place is a joke. My husband has been passed off to so many people and has ended up in the ER three times due to the lack of care and compassion. We have been trying to get through to a nurse for weeks and she doesn't even have a voicemail set up. They simply do not care about their vets, in fact when he told his Dr. about being passed back and forth, she laughed. Navy Vet who lost his leg and this is how he's treated! They should be shut down and sued and all Vets should have the right to go to any doctor they want. Its a disgrace and total shame.
Why can’t they (VA leadership) be required to use the same medical care system???
Every supervisor should be required to try and navigate their own area and they will be forced to see how jacked their up system is. It’s criminal !! Flat out criminal !!
They have no business in trying to provide health care to anyone. They are across the board the worst!
You have to be kidding me!!! They should close every VA and convert them to homeless shelters for Americans that need a bed, mental health treatment and job training.
Do you notice they don’t send a survey to your house? Do you notice that they make it impossible to call the director of the facility?
South Charlotte Veterans Health Care Center is a US Hospital based in Charlotte, North Carolina. South Charlotte Veterans Health Care Center is located at 3506 W Tyvola Rd, Charlotte, NC 28208, USA.
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