Took our truck there with an engine that was stalling. We received a first call asking us to describe the problem and to listen to our own thoughts on the matter: They understand that owners wish to be heard, not just dismissed as amateurs. Next call only hours later was that they had fixed the problem - we needed a new vacuum hose. Frank and his colleagues not only fixed it fast, but also at an incredibly fair price. And as we are AAA members, the work is fully warranted.
This AAA is the ONLY place that I will take my car for service. ALL of the staff are friendly, courteous, and professional. Their repairs are all warrantied and, while they will tell you of any potentially necessary repairs, they aren't pushy and don't use scare tactics to sell repairs.
The travel agents here are so helpful and sweet. We used them to help book our honeymoon.
Our family drives old cars; we are accustom to the maintenance and unexpected breakdowns. We have years of positive experiences with AAA. Our experience, today, was terrible. The AAA customer service guy (after being asked to help by his co-worker after a line had formed and he was repeatedly texting on his phone) told us that there was not a labor charge for our requested battery service. When questioned about the labor charge on the bill, he ANGRILY responded that we were mistaken -- we had been totally informed. We can afford to pay for his lack of disclosure, but his lack of trustworthiness and subsequent exploding anger is enough to keep us from returning to this AAA location.
My family and I recommend AAA Montford with a full five stars!
Excellent service and quick waiting time! From the phone call to schedule my appointment, to the service in the shop, the staff is great! I was in and out in under 30 mins to get my car inspected. I will definitely use them again!
Been with the AAA team on Montford Drive pretty much since they opened. Nowhere else have we found price, speed and quality in one place.
Aaa Montford Dr is a US Insurance Agency based in Charlotte, North Carolina. Aaa Montford Dr is located at 1812 Montford Dr, Charlotte, NC 28209, USA.
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