To be clear, my issue with Cool Renewal Spa is not that I ended up with such insane pain from the treatment, the poor rating is due to the lack of setting appropriate expectations, lack of acknowledgement of the issue and terrible patient care after the fact by Dr. Ferrari.
Wonderful staff. Friendly and make you feel very comfortable. Didn't mid dozens of questions. Gave lots of complete descriptions. I highly recommend Cool Renewal Spa. No results yet to comment on. I avae a few weeks to wait! :)
Very professional, upbeat , caring environment. Very happy with the procedure and results....if fact, I am doing another one! My results were over 12 weeks but I started getting compliments almost immediately. They level with you honestly about what they can and cannot accomplish and do not try to over sell you on services that are not right for you. I highly recommend them!
Very kind and informative. Great office and good after care instructions. Procedure was slightly painful but the kind staff and comfy office made it worth it. Hopeful for good results in 2-3 months.
Very professional, friendly and caring! This was one of THE best experiences a person could have, being my first cool sculpting experience. I would highly recommend Cool Renewal to anyone!
Office and treatment staff were very nice, however, the post procedure follow up was terrible. No expectations for what might happen afterward were set outside of "You won't have to take any time off of work" despite plenty of documentation that people can go through severe nerve pain for months after a treatment. So when I called with intense pain and while they provided options for me to alleviate the pain, they "had never heard of such bad pain" and then never called back to see how I was doing. Despite Neurontin, Ibuprofen, Lidocaine gel, living with an ice pack strapped to my abdomen was the only way I survived the 7 weeks after my treatment. While I had to call into the office to let them know of my pain - not one time did anyone call to check on me and in my last call in for help I was told by Dr. Ferrari that if the pain continued, it was not his issue and I needed to go to my GP.
Cool Renewal Spa is a US Spa based in Charlotte, North Carolina. Cool Renewal Spa is located at 7510 Pineville-Matthews Rd, 4B, Charlotte, NC 28226, USA.
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