I'd give it a five star if they'd put the cashier guy with the dreads in the back stocking. Other than that everyone in that store from the manager with the curly red hair and the awesome fingernails to the cashiers and the people stocking store are all awesome with the exception of that tall thin guy with the dreadlocks he is not a nice person and should be in the back stocking or sorting clothes and very little customer contacts.
There are only one chair for the whole store. On the upside, the restroom is acceptable.
The whole place looks ugly. There very few selection for mens clothing (pathetic quality items too), there are not even a mens shoes section.
The place is not comfortable for shopping at all. There is no comfortable place to sit down, just one chair. There is not much staff to help around.
Terribly disappointed in the customer service at this store. I found a pair of gloves in the store that were $9.99. This particular TjMaxx had about 8 different pairs of these exact gloves ranging in sizes S, M, L, XL. Out of all of the pairs, only 1 of them was priced at $14.99. The $14.99 pair were a size L, which was the size that fit my hand the best. The S, M, and XL gloves were all $9.99. The exact same pair of gloves was $5.00 more than all the rest. When i went to purchase the gloves, I took 2 other pairs priced at $9.99 to the register, so that they could honor the correct pricing. The cashier told me there was nothing she could do to lower the price and that the $14.99 pair of gloves came on a different truckload, so it was $5 more. A lady came over and proceeded to introduce herself as the "Price Reduction Manager" to tell me that the $14.99 price was correct, despite the fact that every other pair of the gloves were priced at $9.99. I asked them if they could honor the price of the other gloves, since it seemed that this one was incorrectly priced. In a very impolite way, they explained that there was nothing they can do and the price was final. I proceeded to explain that if they could not honor the lower price, I wouldn't be purchasing the gloves. They both explained that that was fine, and sent me on my way. As soon as I turned to walk away, both women began speaking in Spanish (after our whole interaction was in English) -- clearly talking about the interaction that had just happened. I generally always try to respect people in retail and customer service, since I've worked in myself, but this experience was terrible.
Marcel is a manager at this location and has a very poor and unprofessional attitude. He was shouting at the front desk about my transaction. 2 cashiers apologized for his behavior. I've always spoken to him but he never speaks back, just looks and looks. The rest of the staff is PHENOMENAL!!! Marcel makes me not come to the store as often. He straight out lied to me about store policies or he just does not know them after all these years. I surely do and customer service confirmed I was in the right.
The place is not in order, lots of stuff just lying around in the floor and got mixed up in places. The quality of the goods is questionable.
T J Maxx is a US Department Store based in Charlotte, North Carolina. T J Maxx is located at 4726 South Blvd, Charlotte, NC 28217, USA.
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