Nice store and decent furniture. I like their modern style, and their staff are polite, friend and helpful. Easy parking in the deck across the street.
Jess was great to deal with. I would recommend if you want contemporary furnishings.
I purchased a West Elm linen duvet cover and pillow cases for my daughter for Christmas. I bought it on-line, months before she would use it in her new college apartment. When it was time to move in, we realized that the walls of her new bedroom would not work with the white comforter we purchased (not the right white). I called the West Elm store at Metropolitan to explain my dilemma and they let me exchange those items for a different color - even though I had purchased them on-line nearly 10 months before. Thank you West Elm for understanding my situation and working with me. I'll be back for sure!!!
Purchased a *special order* bed mid September, knowing that the order would take six weeks from production to delivery. Fast forward to Nov 1st and I call to make sure our delivery window of Oct 30 - Nov 13 is still set...as it’s been radio silence since we ordered the item. The woman I spoke with could only offer limited information or update and asked that I call back that Weds if no delivery; she said to expect it Mon/Tues however. My husband calls on Friday and is told that parts of the item have been lost. How one “loses” parts of a bed is beyond me. We were told there wasn’t a way to track these parts and that the bed would have to be reordered with new delivery Dec 8th. I guess we’ll have to tell our guests who will be in town to stayeith us in two weeks that they’ll need to find another place to stay. Thanks West Elm for your lack of communication and customer service support.
Went into west elm to purchase some new furniture for our living room. Jess was the associate helping us, and she was absolutely amazing! She went above and beyond helping us narrow down what we needed to fit our space. We love our furniture so much and will definitely go back to see her when we are ready to do our bedroom!
West Elm is a US Furniture Store based in Charlotte, North Carolina. West Elm is located at 1100 Metropolitan Ave, Ste F-160, Charlotte, NC 28204, USA.
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