I love Kay Jewelers until 10/19. My boyfriend surprised me with a ring when we went to Kay's. We ordered the ring on 10/19 and was told it would be back 10/31. My boyfriend called on 10/31, and was told the ring had not yet arrived and it should be there by that afternoon and she (which is Ty the sales associate) would give him a call when the ring arrived. He did not receive a callback that day so he called the next day and was told that the ring was sent back because the size was not right. Before the ring was sent back, she should have called and told him instead of having him wonder what was going on! At this point I was mad! So after all of that, he was told the ring would be back 11/3. He called on 11/3 and asked if the ring was back and was told yes so we went up there. Upon arriving he was told that the ring still wasn't back! For some reason the sales associate Chris put in the system that the ring was back and it really wasn't. The manager my boyfriend talked to on 11/3 said the ring will be there on 11/6. I bet its not going to be there when he calls. They are a BIG joke and at this point I don't even want the ring! This is the WORST experience I have ever had with Kay Jewelers! I will NEVER go back to this location.
We went into the store a few weeks ago and I found a ring I liked. The sales woman, Alejandro, approached us. She told us to come back in on 10/20 and that the ring was going to be 40% off (currently 30% off) so we decided to wait. We went back in on 10/20-- when the item was rang up we noticed the total off was not 40% off. When we questioned this we were told, oh it is 30% off then 10% off that.....this is not what we were told...meanwhile Alejandro just stood there pretending she "didn't know". Needless to say we left without purchasing the ring--I would rather spend more money for a smaller ring at a company I know will be honest!
Was recommended to this store location by online orders representative. Interested in purchasing an item located only at this store location in addition to those ordered online. Attempted phone # listed 3 times. Received fax tone each time.
I was asked to be helped right away and the associate took care of me swiftly and with a great attitude.
Spoke to a gentleman on the phone today to ask about getting appraisal on a ring purchase from Kay's. He had the worst attitude! He was so not helpful and uninterested in helping. He said "you should probably come in after Christmas because we are too busy". Yeah, too busy trumping make commission to give your existing customers any sort of customer service. So disappointing. :{
Kay Jewelers is a US Jewelry Store based in Charlotte, North Carolina. Kay Jewelers is located at 6801 Northlake Mall Dr., Space 269, Charlotte, NC 28216, USA.
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