Not sure how this place is still in business? Gave it one last shot tonight and they didn’t disappoint... every one star rating on this site is 100% accurate. No server for 10 minutes and then another 10 to get the drinks. Martini came out wrong and food was cold and undercooked. No worries though, we couldn’t complain because we didn’t see our server for another 30 minutes. Can’t wait until this place finally closes and is replaced with a restaurant/management that isn’t inept.
Best customer service and interaction ive had in a long time. By far the best I've had from any of the surrounding restaurants. Daniel set the bar really high. I thought people in the customer service industry just didnt care like Applebee's and Chili's on South Tryon just to name a few. There are several more but of the worst those 2 would be it.
My family of 14 has for years enjoyed celebrating birthdays at TGI Fridays at Steele creek. When we arrived yesterday at 3pm we were told they no longer put tables together for large families and we would have to sit at separate tables. They were not extremely busy. The side near bathrooms only had 1 family. I ask the manager if she would at least put 2 tables together for the adults and the kids could sit at a separate table. She reluctantly agreed. The food was good and the waitress was great. We will have to find a different restaurant for birthday gathering. This location needs new mangers.Also usually when leaving the host acknowledges your departure. Two young female hostess never looked up as we left.
It's a typical experience... Good service, quick seating but usually a little cold in the winter. It's no different than any other massive American chain.
So we got here at 9pm to have dinner.... food was cold... our server mention that the kitchen was closing at 10pm when the closing time it's 11pm... not sure if this is how is suppose to be, but if closing its 11pm kitchen should close @ 11pm.... I love Friday's but I think this one needs some work
Tgi Fridays is a US Restaurant based in Charlotte, North Carolina. Tgi Fridays is located at 12811 S Tryon St, Charlotte, NC 28273, USA.
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