It was a emergency, I thought my 2.8 pound chihuahua was going to die from a seizure after a fall, and they saw me in 20 minutes. They were so professional and kind and assured us that she was going to be okay.
I have been going here since I brought my cat from NY to NC in 2015. I have a three strike rule and this past weekend was the last straw.
• The last straw was this weekend. I adopted a new cat a few months ago and was told to bring him to the vet within the next year. I called to set up the appointment hoping to align it with my other cats appointment since I work and travel a lot. When I called I was informed my other cat was not due until 2018 and they could get my second cat in two weeks from now. I am glad I asked at the end of the appointment because she is actually due in Sept 2017.
Reasonable prices and a very friendly and thorough staff. They understand that for many pet owners, price can sometimes be preventitive for in depth testing, and offer multiple possible testing routes at varied price points while explaining the benefits amd drawbacks of each. They also offer grooming services, which we used once and were happy with. Overall a quality establishment offering top notch service.
So I can no longer trust the financial information I am given to be correct, that the vet techs (at least one) will be respectful and professional, and that the general information I request is correct. Be warned.
• I brought my cat back a week later for part two and the same vet tech in a fake sweet voice said to my cat "omg why did mommy put you in such a horrible pet carrier. She needs to get you a new one". I could not believe she had said such a thing. She was in the airline soft pet carrier I had bought from Delta and used to transport her from NY.
I have been a customer of Hight Veterinary Hosp. for more than a decade and cannot speak highly enough about their quality of care and compassion of the staff. They have taken care of my dogs from puppy through senior and only ever been excellent. Their prices are reasonable and my dogs don't hesitate to go to the vet. I have used their boarding services at the last minute due to family emergency and it was never a problem. Whenever I'm asked about veterinary service in Charlotte, my answer is always Hight.
I am new to the area and was worried about finding a vet. My first visit here, I had to put down my cat of 19 years. Dr. Hight and his staff were unbelievably caring and made a heartbreaking event as good of an experience as possible. Dr. Hight did not make me feel pressured and made sure I was well-informed about all of my options while also being very realistic with me. I wasn't charged outrageous amounts for arbitrary things, and I would certainly recommend him and his practice to anyone looking for a vet.
• The first time I took my cat here I was told she could not be on a leash (unlike my previous vet in NY where carriers were not mandatory) and had to bring her in a carrier. No big deal. During that initial exam I was advised of what tests they recommended. I asked the vet tech for a bill summary for all recommended tests before I made my decision. When I asked her if this was for visit one of two, or a total cost I was informed total. Yes they have signs everywhere that you pay for what you get each visit. But that was not what I had asked for. When faced with the second bill it was put on me (rudely) that I misunderstood and the vet tech informed me correctly.
Hight Veterinary Hospital Pa is a US Veterinary Care based in Charlotte, North Carolina. Hight Veterinary Hospital Pa is located at 9528 N Tryon St, Charlotte, NC 28262, USA.
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