The service is horrible. After being in my house for 8 months I am then told that a company owns my house, not a person. The company that Group 15 represented opted to do their own repairs. Well, it took 9 months and water bills over $3000 for them to come fix the issue. Alexandra and everyone else there are never available to answer any calls or emails. Then, when you call Group 15 they send you to an answering service and it sounds like all the reps there are in India. I am moving this weekend and have yet to j ow anything about moving out or returning keys. I will never do business with Group 15 ever again and I suggest nobody else does either. This has gotten to the point where my attorney had to be involved. This is sad and ridiculous for a company. I feel so taken advantage of.
My experience with this reality group was that they always responded within a reasonable business day. And when they did respond, via email or a phone call, they were responsive and helped me secure a great property. Alexandra was particularly helpful and professional!
Every time I need help the person they are very professional and helpful. It's great to work with people who care and that I can trust. I recommend anyone who needs property management services to give them a call.
Group 15 has managed my properties for several years now, I strongly recommend this company due to their technology platform, consistent approach to solving issues, and the personal attention and care consistently offered by one of its owners, Danny Plueddemann.
Matt's attention to detail and customer service are top notch. He's a great resource in the real estate and rental field. I highly recommend him and his team!
Group 15 Real Estate is a US Real Estate Agency based in Charlotte, North Carolina. Group 15 Real Estate is located at 525 N Tryon St #1600, Charlotte, NC 28202, USA.
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