Friendly staff but they said something they don’t want to honor. I was tricked for a phone repair and they changed their words and was told to pay more than double the price. Be aware, avoid this store if you don’t want this hassle! They deserve NO star at all. Do what you say if you want people come back.
My last visit was amazing!
Sitting here waiting for someone to help me at the Apple Store for a possible purchase- going on 45 minutes now. Just asked one employee how much longer I had to wait to ask questions about purchasing a new computer. Rudely told me to 'ask someone else' to see how much longer I would have to be in the queue. When will Apple figure out how to really treat customers? The Genius Bar people are great but what a huge hassle even to get there. I should not have to put in my apple id every time- name should be enough- been a customer for too long I guess....
I came for my iPhone and the issue was battery drained quickly. The person ran their diagonal so the verdict was nothing is wrong with the battery. They refused to change the battery and asked me to reset the phone as try and see if it improves. I found it hard to believe that they couldn’t tell what was wrong with the iPhone. Also they would charge me for battery. A phone that i paid for $800 now a year later i have issue they don’t know what’s wrong! It’s insane I would pay for every single service. Phone is little over a year old only. I expect better from apple.
My husband and I purchased the leather iPhone 8 cases ($50 each) in late September. We LOVE them but were very displeased with how quickly they damaged/wore down after only a month. We couldn’t exchange them sooner than 30 days because my husband was out of town for a month after. When we finally went in to exchange them, the rep said that the cases had a 1-year warranty on them but that she’d allow one-time exchange in-store since we were dissatisfied with the product. We ended up choosing cheaper, more durable cases more suitable for everyday life, but eventually want to get the leather cases again to switch out occasionally. Overall, VERY pleased and satisfied with the customer service that day. Thanks, Apple!
Came here specifically to buy a particular computer. Waited almost an hour to be given the glorious opportunity to spend over a thousand bucks on a laptop (sense my sarcasm? Because I'm laying it on pretty thick), after being told it would be a 15 minute wait. Why you have to wait at all to simply buy something is beyond me.
Gave three stars only because the sales associate was knowledgeable and friendly.
Apple Southpark is a US Electronics Store based in Charlotte, North Carolina. Apple Southpark is located at 4400 Sharon Rd, Charlotte, NC 28211, USA.
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