They were very helpful. Also offered me a drink while I was there
Went here a little before Black Friday to check out some gear. The staff was super helpful and very nice, absolutely no complaints from me there.
My impressions:
2. I showed the lady the confirmation email. Instead of offering a solution, she just wanted to send me home. I am not sure if Microsoft understands why people do online shopping, or it seems like it is offering online shopping just as other people are doing it. I shop online just to save time. So I got to the store, my expectation is to pick up the order in a few minutes. If I have to spend all this time, which totally negate the purpose of online shopping.
Placed an order on online this morning and received the confirmation email within 20 minutes letting me know that the laptop I ordered is ready for me to pick up. So far so good. I went there after lunch and the lady who serves me just can't find me in the system. After she called somebody, then she told me that I am sorry we can't find you in the system and you may have to back here again, blah, blah, blah.
I have placed hundreds online orders at various stores, this is my first time shopping online at Microsoft. But honestly, the impression is that Microsoft needs to do a lot to catch up with everybody.
Just went back from this store and want to put something here as my memory is still fresh.
3. When she's looking for my order, she has to scroll down trying my find my order in a lot of other orders. There is not even a way to check by order number. What kind of online platform is that? Microsoft?
Original impression was to only give 1 star but when I was complaining to the not very help staff, a staff from back showed up with my order in his hand, this bumped up the rating to 2 as I eventually received my order, but again this showed how unorganized the system is.
1. Microsoft, being a software maker, seems like need to do more homework to catch up with everybody. The online ordering platform doesn't seem to work here. If the order is not in the system, how the system generate the notification email confirming the order?
Went to an event hosted by them and it went insanely smooth. A hearthstone fireside gathering to be exact. They provided a great area to play in. Used their equipment in case we didnt have the function to do so on our phones. And they provided us with free beverages. The staff was very polite and im glad i got the chance to go there.
Great store. We've had wonderful experiences with this location. From them just exchanging broken controllers with question, to just high energy, friendly and fun staff. Awesome store.
Microsoft Store Southpark is a US Electronics Store based in Charlotte, North Carolina. Microsoft Store Southpark is located at 4400 Sharon Rd, Charlotte, NC 28211, USA.
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