We had a great first visit; Dr. Lovejoy and his PA Amanda were fantastic! They were singing and having the best time with my toddler to put her at ease! I would highly recommend them for younger children and will post updates for later visits!
I called to get some results and I was put on hold multiple of times. The front staff who answered the phone put me on hold and then sent me back to the beginning automated voice message where I had to pick the option to talk to the front staff again. I explain to the same front staff that she put me back to the beginning, but she was just annoyed that I told her what she did. The front staff didn't even apologized and put me on hold again. After waiting, she said she will just send the doctor an email. I had to ask what her name was too, but she sounded even more annoyed. To Clarrissa, if I spelled your name correctly, get a better attitude when you speak to patients.
These guys have been so great with my 1 year old. We had to start seeing Dr. Lovejoy, because of chronic ear infractions. Logan feels so at ease here and doesn't mind them checking his ears.
The staff is VERY nice and the doctors are knowledgeable. My problem with this office was the cost of my procedure. I came in for loss of hearing and was told a steroid shot in my ear canal could help me regain hearing, but wasn't guaranteed. When I asked the cost the doctor said he didn't know and cost/billing for procedures went through another office outside of the doctor's office. I agreed to the steroid shot b/c I had a small window of time to get the shot from the initial hearing loss in order for the shot to be effective. Two months later I have a bill for $1200 specifically for the shot!!! This is RIDICULOUS!!! I should have been told the cost as it definitely would have made a difference in my decision. Especially with something that had a 50% chance of working. So 2 months later I have a bill for 1200 and no change in my hearing. Theres NO REASON why a shot and procedure that took less than 10 minutes to perform should cost this much! Especially for someone like myself who has to pay the bill due to a high deductible.
Nah, I had the worst experince today, basicly, a doctor FALCONE! Just rush though the exam. My issue was wax build up and some pain. Which he said he didnt see anymore wax build up because I had been trying to get it out myself but I was having pain in my ear sometimes. So he already had quickly, exam me! Im sitting there trying to ask question and he like rushing me out of the room! I pay my co-pay just like everybody else! I was left in shook! Even his nurse look at me, everybody else looking! Like WOW! She was in and out in 5 minutes! Doctor FALCONE was not thorough, at ALL! The WORST! I every experience by any doctor. EVERY Doctor, should be held at a HIGH STANDARD in how they should treat ALL PEOPLE!
They should take time and be thorough with all PATIENTS and allow them to ask questions! He gave me a prescription, which after I got it was for allergys! Which I already had that allergy spray! I never a had a bad experience with a doctor, especially any SPECIALIST! Definitely! it wasnt a POSITIVE EXPERIENCE, AT THE UNIVERSITY, CHARLOTTE EYE, EAR, NOSE & THROAT! Only, thing I can say is WOW!!! Hopefully, there are other GOOD, PATIENT, DOCTORS, IN THAT FACILITY.......
Charlotte Eye Ear Nose Throat Associates P A University is a US Doctor based in Charlotte, North Carolina. Charlotte Eye Ear Nose Throat Associates P A University is located at 2325 W Arbors Dr Suite 201, Charlotte, NC 28262, USA.
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