Very clean hotel overall and looks fairly new. The atmosphere was great with the outdoor and indoor lounge areas. Rooms were clean and nice in size. Staff was very welcoming and polite. 2 complimentary drinks and snacks in the evening. Slept great without loud noises or hearing other visitors. Great location. I will definitely be back.
I paid over $300 for the WORST customer service I have ever had! I didn't have towels in my room and had to go down to the front desk to get them and then was told to call house keeping..after waiting an hour and nothing i had to go back down and got them..then another hour later house keeping showed up. They offered tickets for free drink during the cocktail hour, The bartender was extremely RUDE and RACIST! I have a citrus allergy and ordered a drink. He put a lime on it, when my husband ask him can he please do another because of my allergy..he stuck his finger int he drink took the lime out, poured some of the drink out and then topped it of with club soda and slammed the glass down in front of me and walked away. The female bartender that was also there just looked. I ask her to please remake me a drink and her response was that she didn't want to get involved and called him over. He yelled and said that he fixed the problem so what was the big deal. I explained that with a citrus allergy that him taking it out "with his bare hands" no gloves and topping it off could kill me. He then said so i guess you want me to make the entire drink over. No one else that looked like me...African American was helped or served unless we called and ask several times. Every other guess was greeted and helped. I had to speak with the food & beverage manager who felt that sending cookies and milk to my room for my children was correcting the problem. I requested a refund so that we could check out and go to a different hotel and was refused. We left and went to a Marriott! DO NOT WASTE YOUR TIME OR MONEY!! Yes i am a Hilton Honors Member! Buy the way after sending in a written complaint to corporate via email, it took a week for a response via email that only said they got it and then another 4 days for a phone call. Still no point or compensation!
Staff was very nice and the free happy hour and amazing free breakfast were nice additions as well...only thing they could have improved upon was the room! It felt "worn/used". There were marks on the wall where the office chair at the desk had rubbed against it and the bathroom vanity looked a little rough...but the rest of the room was fine.
I wish I could have given a negative stars! I would NEVER EVER STAY HERE AGAIN! I WOULDN'T TAKE A FREE ROOM!
I spent a couple of days here and thoroughly enjoyed it! Everyone was very friendly. The complimentary breakfast was delicious and they also have an excellent bar and sitting area to just sit and chill out. I will be going back for a nice long weekend!
What an amazing place to rest up at night. I was impressed from the moment I walked in. The front desk staff was very warm and welcoming. They offer complimentary appetizers and drinks at night. The room is very impressive. It has a contemporary modern feel. The bed is super comfy. The breakfast selection is nothing short of amazing. My family and I will ALWAYS choose this hotel when coming to Charlotte!
Embassy Suites By Hilton Charlotte Ayrsley is a US Lodging based in Charlotte, North Carolina. Embassy Suites By Hilton Charlotte Ayrsley is located at 1917 Ayrsley Town Blvd, Charlotte, NC 28273, USA.
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