We recently attended a church event at this hotel. Our event was from Friday to Monday and we made use of a number of different meeting rooms for all types of activities, everything from dances to seminars to board games. We were comfortable in the meeting rooms, as they were specious and similarly, there was plenty of parking. While we did not stay in one of the guest rooms, from everything that we saw we would guess that they were spacious and we'll appointed. It seems there was a business center, a pool, a bar, and a restaurant. We had several meals while attending the events. Most of them were decent but the beef brisket was outstanding. The prices for these were fairly typical for hotel catering. Which is to say, not inexpensive but not outrageous. I suspect that we will have future Church events at this location. All in all, it was comfortable, spacious, and as far as we are concerned, met expectations in every way.
The Renaissance is a beautiful hotel. We were there for a gathering with a big group. The staff was friendly and ready to help. Everything was clean and the various meeting rooms we used were perfect for the occasion.
Christopher at the front desk was AMAZING!! My 21 year old daughter missed her connecting flight on the way to Utah from England. She was stranded in Charlotte for 20 hours and no one in the airport were kind or helpful. I called Renaissance and Christopher answered. He helped me book her a discounted room, get through a third party credit card authorization form, and treated my daughter like she was his family. She told me the room was great, the bed comfy, and the breakfast awesome. Thank you again to Renaissance Charlotte Suites and Christopher for helping us!!!
If I was going solely on the service I would give this hotel 5 stars. The staff at this hotel were friendly, helpful and made the other issues easier to deal with. Unfortunately the plumbing issues I, and other people who were staying there with me in other rooms, on separate floors were very difficult to deal with. The sinks were backing up, and the toilets would not flush. The staff was very quick to help try and fix issues, but they kept reoccurring. My advice to the owner/manager would be to focus on their plumbing being corrected as soon as possible!
The hotel has great amenities but they haddnt been kept up. There was a dead bug on the wall in the room as well as toe nail clippings in the room. We stayed mutliple days and not only did it look like they had cleaned when we got there, but we left all day one day expecting to come back to at least a made bed. That didn't happen either. Check in was supposed to be at 3 they told us they weren't ready. We waited till after expecting a text per the front desk and we never got one. We waited in the restaurant in the hotel were the server was very rude and tried to get us to pay before we were done. She ended up taking our receipt without a signature. It is a nice looking hotel and could be a great stay with proper training and staff but what we experience was far from that. I would save my money and go to a holiday inn next time.
Renaissance Charlotte Suites Hotel is a US Lodging based in Charlotte, North Carolina. Renaissance Charlotte Suites Hotel is located at 2800 Coliseum Centre Dr, Charlotte, NC 28217, USA.
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