Robert and Garrett are awesome. But to find the enterprise center go inside the Hilton hotel entrance area. On your left towards the Hotel front desk, you will find the Enterprise office. Also when you are dropping off the vehicle, park anywhere in the hotel parking premises and then drop the keys in the box at the enterprise office.
I gave it another shot and reached someone else. They took my information and informed me this particular branch would call me back. They never did. So I happily took my business to Budget, who does not have near as absurd of a policy.
Excellent service at a great price! We needed a minivan for a trip to see family at a Christmas. Enterprise had the best price and several convenient locations. The personnel at the University City location were courteous and accommodated our vehicle preferences. I will be renting from this location again.
ENTERPRISE IS GOOD BUT THIS LOCATION SUCKS!
I recently tried to rent a car to drive to DC for Christmas, and was once again brushed off because I attempted to pay with a debit card. Apparently the words 'debit card' translate into 'the apocalypse' for these guys. If you want to pay with one (instead of a credit card) you need to have an in state driver's license, pay stub, proof of insurance and a utility bill. Are you kidding me? Would you like my passport as well? Maybe a birth certificate or social security card? Blood sample?
Enterprise, your policy is ridiculous for many reasons. One being - when is someone most likely to rent a car? When they arrive from a DIFFERENT state and need transportation, which means practically none of your customers will have in-state driver's licenses. Another reason - you already take a hefty deposit, so this should be enough to insure the car in the event of unforeseen circumstances. But you still want a credit card so you can charge an unlimited amount just in case? Absolutely excessive and unwarranted. Will never rent from you again.
I proceeded to ask the employee over the phone if there was a way to grant an exception to the policy, because I could provide practically everything they asked for besides an in-state driver's license. My request was denied. So I took it higher (which was a challenge in and of itself, where is the customer service number to file complaints?). I first reached an associate who transferred me to a 'supervisor', who I then politely asked if I could express my concern about this policy before canceling my reservation. His response was along the lines of "no, not if it is about a global policy we have." So you're screening complaints now? I'm sorry, I did not realize I was not 'allowed' to complain about certain things. He proceeded to nonchalantly cancel my reservation without a moment's pause. Seems my business, along with my dignity, was not valued either.
Ms. Amanda was great! Wonderful smile and professional attitude. She made renting a pleasure. Thank you Amanda for a great experience at Enterprise.
I will never rent at Enterprise ever again. This is the second time I have had issues with them. The first time, I was discriminated against for being a military service member due to the issues they've had with them in the past. This time, it was not much better.
Declined to provide a car even after the reservation citing policy change. I had booked a car 1 week ahead so that nothing goes wrong. They declined when I went to pick the car. Won't even talk over phone. Whereas the North Tryon Street Enterprise gave me car with no problem. BAD CUSTOMER SERVICE. They don't even do pick-ups and drop-offs.
Enterprise Rent A Car is a US Car Rental based in Charlotte, North Carolina. Enterprise Rent A Car is located at 7747 University City Blvd, Charlotte, NC 28213, USA.
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