I actually got the vehicle at Charlotte Airport. Very friendly staff. Would definitely rent again.
First let me say that the service provided by Al Judy was above and beyond my expectations. Al helped select the right vehicle for our trip. He also stayed in touch prior to the rental to make sure that the car was ready when we were - and it was.
Alan W. Elam
Great, fast, clean, courteous. All you want in a rental car.
This location is great it's in side the double tree hotel. The staff went out of way to get me a larger car. They are always very clean and new cars.
POOR CUSTOMER SERVICE BY BRADLEY ("BRAD") WINTER. BAD CAR INVENTORY PLANNING BY LOCATION. I have been a Hertz #1 Club Gold member for 17 years and rent from various rental car companies all the time. I reserved a compact car from this location. When I arrived the location had no compact cars. However they did have other car types available. Brad stated "we may not have a compact car for hours or over the next few days. We haven't had one in weeks". I had to ask him to call other locations to see if they had a compact car available - which they reluctantly obliged. The other 2 locations he called didn't have one either.
Al has made us a customer of Hertz and we'll have no problems referring others to Al when they have a need.
Instead of providing a complimentary 1-class car upgrade (they had intermediate / mid-sized cars available), Brad wanted me to pay the difference between the car I reserved and the car they had available. Never has any rental car company asked me to do such a thing when it's their fault that they don't have the car available. Every single one puts customer service as a priority and provided the complimentary upgrade if they don't have the car available. I will NEVER rent from this location again.
Hertz Southpark Doubletree Hotel Charolotte Nc is a US Car Rental based in Charlotte, North Carolina. Hertz Southpark Doubletree Hotel Charolotte Nc is located at 6300 Morrison Blvd, Charlotte, NC 28211, USA.
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