Great selection and service. I have purchased two bikes here and several accessories have been very happy with everything. I purchased a bike and bike rack and was there at closing time (which I felt horrible about) but they still took the time to assemble the rack and install it on my Jeep for me. They stayed after hours, without a complaint just ensure that my bike was in tune and safely secured to my vehicle before I left. Awesome store and employees!
This place is awesome. One of the best bike selections in Charlotte, and certainly top quality gear. This is definitely my go-to place when buying a bike I know I can trust, and one which will last.
Great large selection of bikes with many custom parts that can be added to it. It's a good store with good service. It's a good store with nice service and worth checking out, not the best place you'll find but it's pretty well maintained and there are always tons of sales.
The staff are very helpful and accommodating. They're professional, and will give you a non-biased, honest opinion on product.
Went into bike source to try out a few bike sizes to see how they felt and test ride a few bikes in the process. Was met by Daniel and Chris who went above and beyond to answer questions and be sure that the bikes were setup exactly how I preferred to get the best experience on the small greenway behind the shop. The customer service was exceptional and I will be demoing a bike or 2 this weekend to really narrow down the selection before I finally bite the bullet. I have shopped a few shops in the area and while most shops were relatively friendly the sales people were either pushy or didn't know anything and this was not the case with the 2 guys I spoke to at the shop and it made supporting my Local bike shop even easier.
I've had an overall good experience with Bike Source; the staff is very knowledgeable and helpful. but I do have a few gripes with Specialized. Most recently, I went in to purchase a set of plug and play fenders, which retail at $60. Online reviews for this set average 2-3 stars, with the main complaint being that the fenders were difficult to install. But I figured since I was purchasing in the store that the shop would do the install. They would, for an upcharge of $30. It is a bit silly that a set of Specialized fenders for a Specialized bike installed in a Specialized shop has a 50% upcharge. There are two scenerios: 1) the fender is plug-and-play and easy to install, in which case the $30 charge is excessive, or 2) The fender is difficult to install and warrants the charge, in which case it is not plug-and-play ( one online review said it took 3 hours and a hacksaw). So why sell it as such?
Bikesource is a US Bicycle Store based in Charlotte, North Carolina. Bikesource is located at 4301-A Park Rd, Charlotte, NC 28209, USA.
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